1.1 Business Processes
Business Process: a collection of related activities that produce a product or a service of value to the organization, its business partners, and/or its customers.
One functional area
Cross-functional
Business Process Management:
A management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.
1.2 Information Systems (IS): Concepts and Definitions
IS process data into information
Get the right information to the right people at the right time in the right amount and in the right format.
IS: Collects, processes, stores, analyzes and disseminates information for a specific purpose.
Data: elementary description of things, events, activities and transactions that are recorded, classified and stored but are not organized to convey any specific meaning.
Information: data that is organized and structured within a context, and provides meaning.
Knowledge: information organized and processed to convey understanding, experience, accumulated learning and expertise as they apply to a current problem or activity.
Information Technology Infrastructure: The physical facilities, IT components, IT services and IT personnel that support an entire organization.
IT components consist of hardware, software, telecommunications and networks, and wireless communications.
IT services consist of data management, managing security and risk, and systems development.
IT personnel use IT components to produce IT services.
IT components are basically synonymous with the IT platform.
IT infrastructure consists of IT components, IT personnel, and IT services.
1.3 The Global Web-Based Platform
Best represented by the Internet and the World Wide Web
Internet (Net) :
Large network that connects smaller networks globally
Being connected to the Internet is often described as being online
World Wide Web – the Web , WWW:
A multimedia Interface to resources available on the Internet.
1.4 Business Pressures, Organizational Responses, and IT Support
Business Pressure : The business environment is the combination of social, legal, economic, physical, and political factors that affect business activities.
Significant changes in any of these factor are likely to create business pressure on the organization.
The three types of business pressures faced are: market, technology, and societal pressures.
Organizational Responses:
Strategic Systems
increase market share and/or profits
better negotiate with suppliers
prevent competitors from entering their markets.
Customer Focus
Retaining current customers and attracting new ones
Make-to-Order and mass customization
producing customized products and services
E-business and E-commerce
Buying and selling products and services electronically.
E-business is a broader concept than e-commerce.
B2C , C2C, B2B
1.5 Why Are Information Systems Important to You?
Information systems are used by all functional areas in an organization
Finance and Accounting:
Forecast revenue and business activity
Determine the best sources and use of funds
Perform audits
Sales and Marketing:
Product analysis: developing new goods and services
Site analysis: determine the best location for production and distribution facilities
Promotion analysis: identify the best advertising channels
Price analysis: setting product prices to get the highest revenues
No comments:
Post a Comment